Refund Policy

Hassle-Free Returns and Easy Refunds

At Cotopaxi Malls, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your gear, we offer a 60-day return policy on all items, no questions asked. It's our way of ensuring that your experience with us is as great as your adventures.

How to Return an Item

If you'd like to return your order, simply follow these steps:

  1. Contact us within 60 days of receiving your order.

  2. We’ll provide you with a return authorization and instructions on how to send your item back.

  3. Pack your item securely in its original packaging (if possible) and ship it back to us.

Refund Process

Once we receive your returned item, we’ll process your refund within 5–10 days.
Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable.

Exchanges

Currently, we do not offer direct exchanges. If you’d like a different item, we recommend placing a new order while we process your return.

Eligibility for Returns

To qualify for a return, the item must be:

  • In its original condition, unused, and unwashed.

  • Returned within 60 days of receiving your order.

  • Accompanied by a proof of purchase.

Need Assistance?

If you have any questions or need further assistance, feel free to reach out to our customer support team at:

Email: press@cotopaximalls.com